1. Who we are
These Terms of Service (“Terms”) govern your access to and use of websites, landing pages, and related online content operated by or on behalf of Hexafusion IT Solutions (“Hexafusion,” “we,” “us,” or “our”), including hexafusion.com and its associated web properties. Our principal place of business is at 250 - 997 Seymour St, Vancouver, BC V6B 3M1, Canada.
2. What these terms cover (and what they do not)
These Terms apply to general use of our public and preview websites, for example reading pages, submitting a contact request where available, or downloading marketing materials.
They do not replace or override a signed or accepted client agreement, statement of work, order form, service level agreement, or other contract that governs delivery of IT services, support, or consulting. If there is a conflict between these Terms and a written client agreement, the client agreement controls for that relationship.
3. Acceptance
By accessing or using our websites, you agree to these Terms. If you do not agree, do not use the sites. If you are using the sites on behalf of an organization, you represent that you have authority to bind that organization.
4. Who may use the sites
Our websites are intended for business and professional visitors evaluating or procuring managed IT and cybersecurity services for their organizations. Hexafusion is a business-to-business (B2B) service provider. We do not provide residential, personal, or consumer IT support. Inquiries from individuals seeking personal device repair, home network assistance, or other consumer IT services will not receive a response.
Our websites are not directed at children. If you are under the age of majority in your province or territory, you may use the sites only with involvement of a parent or legal guardian.
5. Security monitoring and activity logging
By accessing our websites, you acknowledge and agree that Hexafusion employs automated security systems that monitor website traffic for the purpose of protecting our infrastructure, our visitors, and our clients. These systems may:
- Collect and analyse your IP address, geographic location (country, province or state, and city), web browser type and version, operating system, device information, and browsing behaviour.
- Assess the security risk associated with your visit based on technical indicators, including request patterns, geographic origin, browser fingerprint, and known threat intelligence sources.
- Log your website activity, including pages visited, form interactions, and timestamps, where security risk indicators warrant such logging.
- Restrict or block access from IP addresses, geographic regions, or browser profiles that exhibit patterns consistent with malicious activity, automated scraping, or abuse.
Security logs collected through these measures are used exclusively for threat detection, incident investigation, and legal compliance. They are not sold, shared for marketing purposes, or disclosed to third parties except as described in our Privacy Policy (including disclosure to law enforcement where required or authorized by law).
6. Forms, inquiries, and accuracy
When you submit a contact request, quote request, or other form, you agree to provide information that is truthful and not misleading to the best of your knowledge. You must not use our forms to send unlawful, abusive, or bulk unsolicited messages, or to probe or stress our systems without authorization.
By submitting an inquiry, you consent to Hexafusion contacting you using the details you provide, for the purpose of responding to your request and related follow-up consistent with our Privacy Policy. We do not sell your information or share it for others’ marketing. We collect and use visitor and form data for site security and our own business operations only as described in that policy.
7. Industry terminology (how we use common words)
Online, IT providers often use standard industry language. On our sites we may use terms in line with common managed services practice, including for example:
- Managed IT / managed services: proactive and reactive IT operations, typically on a subscription or recurring basis.
- RMM (remote monitoring and management): tools used to monitor health and manage endpoints and infrastructure remotely.
- SLA (service level agreement): documented targets for response or restoration, where we have agreed them in writing with a client.
- Endpoint protection / EDR: security tooling for devices (e.g. laptops, servers) that may include detection and response capabilities.
- Backup and disaster recovery (DR): protecting data and planning to restore operations after failure or loss.
- vCIO / virtual CIO: strategic IT planning and review services, scoped by agreement.
Plain-language descriptions on the website are summaries only. Specific deliverables, SLAs, and fees are defined in client contracts and proposals, not by marketing copy alone.
8. Acceptable use
You agree not to misuse our websites. Without limitation, you must not: attempt unauthorized access to our or others’ systems; interfere with security or performance; scrape or harvest data in bulk without permission; transmit malware; or use the sites for unlawful, harassing, or fraudulent purposes.
9. Intellectual property
Content on our websites (text, graphics, logos, layout, and other materials) is owned by Hexafusion or our licensors and is protected by applicable intellectual property laws. You may view and print reasonable copies for personal or internal business evaluation. You may not copy, modify, distribute, or create derivative works without our prior written consent except as allowed by law.
10. Third-party services and links
Our sites may link to third-party websites, tools, or platforms (including cloud providers and vendors). Those services are governed by their own terms. We are not responsible for third-party content, availability, or practices.
11. No warranty on website content
Our websites and content are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the sites will be uninterrupted, error-free, or free of harmful components. Descriptions of services are for general information and may change without notice.
12. Limitation of liability
To the maximum extent permitted by applicable law, Hexafusion and its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from or related to your use of the websites or inability to use them.
Our total aggregate liability for claims arising from website use (excluding liability that cannot be excluded under applicable consumer protection law) may be limited to fifty Canadian dollars (CAD $50) or the minimum amount permitted by law, whichever is greater, unless a separate signed agreement with you provides otherwise for a specific paid engagement.
13. Indemnity
You agree to indemnify and hold harmless Hexafusion from claims, damages, losses, and expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the websites, except to the extent caused by our gross negligence or wilful misconduct.
14. Privacy
Personal information you submit through our websites is handled as described in our Privacy Policy. For questions about collection, use, or disclosure of personal information in British Columbia, you may also contact us using the details in section 18.
15. Governing law and venue
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction of the courts located in British Columbia for disputes arising from these Terms related to website use, subject to mandatory consumer protections that cannot be waived.
16. Changes
We may update these Terms from time to time. We will post the revised version with an updated effective date. Continued use after changes constitutes acceptance of the revised Terms, except where prohibited by law.
17. Severability and entire agreement
If any provision is held invalid, the remaining provisions remain in effect. These Terms constitute the entire agreement between you and Hexafusion regarding use of the websites described here, superseding prior oral or written understandings on the same subject.
18. Contact
Questions about these Terms:
- Email: [email protected]
- Phone: (604) 332-1500
- Hexafusion IT Solutions · 250 - 997 Seymour St, Vancouver, BC V6B 3M1, Canada